Responsible Gaming at 999bets

Our Commitment to Responsible Gaming

At 999bets, we believe that gambling is a form of entertainment — and like all entertainment, it should remain enjoyable, affordable, and freely chosen. Our responsible gaming commitment is not simply a compliance checkbox. It is a core part of how we build and operate our platform for Bangladesh players. We invest in player protection tools, staff training, and ongoing platform monitoring to ensure that every session at 999bets stays within healthy boundaries.

We are aware that a small proportion of people who gamble will develop patterns of play that negatively impact their finances, their wellbeing, or their relationships. 999bets takes this seriously. Our responsible gaming framework is built to detect, flag, and respond to signs of harmful gambling early — and to make it as straightforward as possible for any player to take a break, set limits, or exit the platform entirely if they choose.

Every feature and policy on this page applies equally to all players on the 999bets platform, regardless of how much or how little they wager. We ask every player, when they register, to read and acknowledge our responsible gaming principles. We also recommend revisiting this page periodically, particularly if your playing habits or financial situation have changed.

Age Restriction & Verification

999bets is strictly an adults-only platform. You must be 18 years of age or older to register an account, make a deposit, or place any bet on our platform. This is a non-negotiable requirement and applies to all players accessing 999bets from Bangladesh and any other jurisdiction.

During the account registration process, all players are required to confirm that they are aged 18 or above. This declaration is a binding condition of your account agreement with 999bets. In addition to this self-declaration, we conduct Know Your Customer (KYC) age verification checks using government-issued identity documents — such as your National ID card, passport, or driving licence — before any withdrawal can be processed. We may also carry out verification checks at the time of registration or at any point during your use of the platform if we have reasonable grounds to suspect that an account holder may be under 18.

18+ Declaration at Registration

During sign-up, all players must check an acknowledgement box confirming that they are aged 18 or above, that they have read our Terms & Conditions, and that they accept our Responsible Gaming policy. This declaration forms part of the account agreement between the player and 999bets.

Document-Based Age Verification

As part of our KYC process, players will be asked to submit a colour copy of a valid government-issued photo ID showing their date of birth. Acceptable documents include a Bangladesh National Identity Card (NID), a valid passport, or a Bangladesh Road Transport Authority driving licence. In cases where the date of birth on the submitted document cannot be clearly read, we will request an alternative document before processing any withdrawal.

Account Protective Tools

999bets provides a full suite of account management tools designed to help you stay in control of your gambling activity at all times. All of these tools are accessible from within your account settings once you are logged in. You may also contact our support team at support@999bets to activate any of these tools on your behalf — our team is available 24/7, every day of the year, on Bangladesh Standard Time (UTC+6).

Deposit Limits

You can set a maximum deposit limit on a daily, weekly, or monthly basis. For example, you might set a weekly deposit limit of ৳5,000 to ensure your gambling expenditure stays within a comfortable budget. Once your deposit limit is reached, the cashier will not accept further deposits until the period resets. If you wish to decrease your limit, the change takes effect immediately. If you wish to increase a limit, a mandatory 7-day cooling-off period applies before the higher limit becomes active — this prevents impulsive decisions from undermining your budgeting plan.

Session Time Limits & Reality Checks

You can set a maximum session length, after which the platform will display a reality check pop-up summarising your session duration, number of bets placed, and net win or loss. You can choose to continue playing or end the session at that point. If you do not interact with the pop-up within 60 seconds, you will be automatically logged out. Reality check intervals can be set as frequently as every 15 minutes.

Loss Limits

A loss limit sets a ceiling on how much you can lose in a defined period. This is separate from a deposit limit — it focuses specifically on your net losses rather than the total amount deposited. This tool is particularly useful for players who transfer funds from their bKash or Nagad wallet and want to ensure a specific portion is never put at risk during a single session or week.

Time-Out

A time-out is a short-term break from the platform. You can select a time-out period of 24 hours, 3 days, 7 days, or 30 days. During a time-out, your account will be suspended — you will not be able to log in, deposit, or place bets. Your account balance will be preserved and you will be able to request a withdrawal of remaining funds during the time-out period. Time-outs cannot be cancelled once activated.

Self-Exclusion

Self-exclusion is a formal, longer-term commitment to stop gambling on 999bets. It is designed for players who recognise that their gambling is no longer under control and who wish to take decisive action. Unlike a time-out — which is a temporary pause — self-exclusion represents a serious, durable commitment, and 999bets will not permit re-registration for the duration of the exclusion period.

How to Request Self-Exclusion

To initiate self-exclusion, contact our support team at support@999bets with the subject line "Self-Exclusion Request". Your message should include your registered account username and email address, and your preferred exclusion duration (minimum 6 months). Self-exclusion requests are processed within 24 hours of receipt. You will receive an email confirmation once your account has been suspended.

Alternatively, you can request self-exclusion directly from your account settings under the Responsible Gaming section. Select "Self-Exclude", choose your exclusion period, and confirm your decision. The exclusion activates immediately upon confirmation.

What Happens During Self-Exclusion

• Your account is immediately suspended. You cannot log in or place bets.
• Your account balance is preserved. You may request a withdrawal of your remaining balance during the exclusion period by contacting support.
• Any pending bonuses or free spins are forfeited.
• 999bets will not send you promotional communications for the duration of the exclusion.
• Any attempt to register a new account during the exclusion period will be detected and the new account will be closed.

Self-Exclusion Periods

Available self-exclusion periods at 999bets are: 6 months, 1 year, 2 years, 3 years, and permanent exclusion. We recommend choosing a period of at least 12 months if you are experiencing significant concern about your gambling habits. Permanent self-exclusion is irreversible and results in your account being permanently closed.

Returning After Self-Exclusion

When your chosen self-exclusion period expires, your account will not automatically reactivate. You must contact support@999bets to request reactivation. Before reactivation is approved, our team will ask you to confirm that you have reflected on your situation, that you are comfortable returning to gambling as a form of entertainment, and that you are aware of the responsible gaming tools available to you. A minimum 24-hour cooling-off period applies between the expiry of your exclusion and reactivation.

Warning Signs of Problem Gambling

Problem gambling develops gradually and can be difficult to recognise from the inside. Many players who develop unhealthy patterns of gambling are unaware of it until the consequences become significant. The following warning signs are widely recognised indicators that gambling may be shifting from entertainment to a problem.

Self-Assessment Checklist

The following questions are adapted from widely used responsible gambling self-assessment tools. Answer each question honestly. If you answer "yes" to three or more of these questions, we strongly recommend taking a break from gambling and speaking to a support professional.

Protecting Minors

999bets is absolutely committed to preventing minors from accessing our gambling platform. In addition to our age verification procedures, we encourage all adult players in Bangladesh who share devices or home networks with children or young people to take additional precautions to prevent underage access to gambling websites.

Keep Your Account Credentials Private

Never share your 999bets username, password, or OTP codes with any other person, including your children or younger relatives. Your account credentials are personal to you and must remain confidential. If you believe your account may have been accessed by a minor, contact support@999bets immediately.

Use Device-Level Parental Controls

Most smartphones, tablets, and computers used in Dhaka households today offer built-in parental control features that allow you to restrict access to specific categories of websites, including gambling platforms. We recommend enabling these controls on any device that is also used by children.

• Android: Use Digital Wellbeing parental controls or install a filtering app from the Google Play Store to block gambling category sites.
• iOS (iPhone/iPad): Use Screen Time settings under Settings to block adult content and restrict specific websites by category.
• Windows/PC: Use Microsoft Family Safety or your router's parental control feature to filter gambling-related URLs at the network level.

Always Log Out After Your Session

Always log out of your 999bets account when you finish your session, especially if you are using a shared device at home or in a public location such as a cyber café in Dhaka or Chittagong. Enable your device's screen lock with a PIN or biometric to prevent unauthorised access.

Support & Help Resources

If gambling is causing you or someone you care about distress, financial hardship, or relationship problems, help is available. 999bets encourages all players who are concerned about their gambling to seek professional support without delay. Seeking help is a sign of strength, not weakness — and the earlier you reach out, the easier it is to address harmful patterns before they escalate.

Contact 999bets Support

Our customer support team is available 24 hours a day, 7 days a week on Bangladesh Standard Time (UTC+6). You can contact us by email at support@999bets. If you tell us that you are concerned about your gambling, our team will treat your enquiry with complete confidentiality and can activate any of our responsible gaming tools on your behalf immediately — including time-out, deposit limits, or self-exclusion.

Practical Steps You Can Take Right Now

• Log in to your 999bets account and navigate to Responsible Gaming settings to set a deposit limit or activate a time-out.
• Email support@999bets to request self-exclusion if you feel a break of six months or more would benefit you.
• Talk openly with a family member in Dhaka, Chittagong, Sylhet, or wherever you are based — letting someone you trust know how you feel takes courage but is enormously helpful.
• Avoid situations that trigger the urge to gamble — this might mean temporarily removing the 999bets shortcut from your phone or logging out of your account after every session.
• Keep a simple written record of the time and money you spend gambling for two weeks — many people find that seeing the numbers clearly written down provides a powerful perspective shift.